Placement review, refund and replacement policy.

Objective campaign criteria are written before work begins. This policy applies unless the accepted proposal provides a more specific written period.

Seven-day delivery review

Report an objective issue within seven calendar days of delivery. A qualifying issue can include the wrong target URL, a material topic mismatch, an excluded placement type, an unapproved commercial arrangement or failure to meet a specifically agreed publisher criterion.

What is not an objective rejection

A compliant deliverable is not rejected because of a later change in preference, a demand for an anchor not agreed in advance, dissatisfaction with rankings or traffic, or the expectation of a named publisher that was never guaranteed.

Ninety-day removal protection

If a qualifying live placement is removed within 90 calendar days of approval for reasons outside the client’s control, notify Editorial Backlinks promptly. The team will verify the removal and provide one comparable replacement where the policy applies. A proposal may state a longer or different period.

Exclusions

Replacement protection does not apply when the client changes or removes the target page, causes a policy or legal problem, requests removal, fails to provide required approvals, breaches the service terms or materially changes the destination after approval.

Refunds

If an objective delivery failure cannot be corrected or replaced within the agreed resolution period, the affected deliverable may be cancelled or refunded. No refund is due for a compliant approved deliverable except where mandatory law requires otherwise.

How to report an issue

Email the live URL, invoice or campaign reference, the exact written criterion involved and supporting evidence to pr@editorialbacklinks.com.